Privacy policy

Data controller

• TENEO W.L.L, Office 21, Building 6, Road 355, Block 327, Adliya, Kingdom of Bahrain
• Contact: contact@teneolog.com

Data processed

• Contact data: email address, name and anything you send us when you write or call.
• Operational data: delivery addresses submitted for analysis, vehicle characteristics, and the results produced by the engine. A delivery address may constitute personal data where it identifies an individual.
• Technical data: server logs required to operate and secure the service.
• Audience measurement data, unless you object: pages visited, where the visit came from, device type and cookie identifier, through Google Analytics.

Teneolog processes the following categories of data:

Purposes and legal bases

• Answering enquiries: legitimate interest.
• Providing and invoicing the feasibility analysis service: performance of the contract with the business customer.
• Keeping the platform secure and available: legitimate interest.
• Measuring the site audience: our legitimate interest in knowing how the site is used. You can object at any time.

When you submit delivery addresses through the service, you act as the data controller and Teneolog acts as a processor within the meaning of Article 28 GDPR. A data processing agreement can be entered into on request.

Recipients and transfers

Data is never sold or transferred to third parties. It is hosted on servers located in the European Union (Hetzner Online GmbH, Germany).

The service relies on mapping data providers to run its analyses. Exchanges with those providers cover only the geographic elements strictly required for the requested analysis.

Audience measurement data is processed by Google Ireland Limited (Google Analytics). Google may transfer it outside the European Union, notably to the United States, under the safeguards provided by the GDPR.

Retention periods

• Contact exchanges: 3 years from the last contact.
• Analyses and customer history: for the duration of the contractual relationship, then archived only as required by accounting and legal obligations.
• Technical logs: 12 months maximum.
• Audience measurement: 14 months maximum for the data, 2 years maximum for Google Analytics cookies.

Your rights

Under the GDPR you have rights of access, rectification, erasure, restriction, objection and portability over your data.

To exercise them, write to contact@teneolog.com. You will receive a reply within 30 days. You may also lodge a complaint with the competent supervisory authority: in France, the CNIL (www.cnil.fr).

Cookies

teneolog.com sets Google Analytics cookies (_ga and _ga_*) to measure its audience. You can refuse them at any time with the “Manage cookies” link at the bottom of every page; your choice is kept for 6 months.

The site uses no advertising cookies. One strictly functional cookie stores your chosen language so you are sent to the right version of the site. That cookie does not require prior consent.

Security

Traffic to the site and the API is encrypted in transit (HTTPS/TLS). Access to production data is restricted to the people who need it to operate the service.